1. What is VoIP

VoIP stand for Voice over Internet Protocol and is the method of transferring voice over an Internet connection (in most circumstances ADSL broadband or faster)

2. Quality of Calls

The quality of calls is equal to or better than normal telephone or even mobile call quality but depend on factors like, speed of the broadband, amount of data travelling on the broadband line alongside the the VoIP, amount of simultaneous calls made on the line and hardware used.

2.1. Broadband Speed

VoIP is only data travelling over the broadband and therefore the bandwidth or speed of the line determine how much voice data can travel over the line, the higher the speed the more voice data can be sent over the line.

2.2. Data on the Same Line

Internet browsing or other data that share the same broadband line may impact the quality of calls. As in 2.1 above the amount of data that can travel over the line is determined by the speed of the line and it is recommended that a company should have 1 broadband line for internet browsing and normal data transfer and 1 broadband line for VoIP. This 2 line set-up can then also introduce very important resilience to both the VoIP and data if each line is rented from different broadband companies by adding a fail-over router that will handle both lines and will switch all traffic over to the remaining live line if one should fail.

2.3. Simultaneous Calls

Just as in 2.1 above each call is only data travelling over the line and therefore the speed of the line is limiting factor to the amount of simultaneous calls that can be made before call quality is noticeable.

2.4. Hardware in Use

This is both on the provider and user side. Some companies may use low-end hardware or lines and therefore cause loss of quality and in the same way if the user uses low-end hardware like handsets or lines. It is important to note that it is not a requirement to go with top-end, high priced hardware or lines to receive good quality calls but equally low-end lines and hardware will definitely have an impact on quality.

3. System Features

3.1. Up to 26 calls per line

Save money on line rental charges, by having up to 26 simultaneous calls running down your 1 broadband line.

3.2. High call quality

Our call quality is actually much higher than a standard BT analogue or ISDN line.

3.3. Auto attendant

Greet every caller with a professional announcement for your company, you can also route calls to specific departments. “Welcome to ABC, press 1 for sales, 2 for accounts etc”

3.4. Call queuing & Queue position announcements

Queue all of your incoming calls, which means that your lines will never be engaged. Callers will also be advised of their position in the queue and also the average waiting time

3.5. Music on hold

We provide you with royalty free music on hold, so you don't need to worry about having to pay PRS fees

3.6. Queue buster

Callers held in a queue are also given the option to leave a message for a call-back

3.7. Individual mailboxes

Record your own personal voice mails for each member of staff or departments

3.8. Voice mail to email

When a voice message is left for you, this can be forwarded to an email address of your choice, allowing you to listen to your messages wherever you are

3.9. Transfer and receive calls between extensions

Receive calls & transfer calls between your handsets for free where ever you are in the world

3.10. Call waiting & caller display

See calls queuing on your handsets, and also see the telephone number of the person calling you

3.11. Combine multiple sites

If your business has more than 1 site, you just need the 1 phone system. All of your sites will have the ability to transfer & receive calls for free, no matter where in the world your satellite offices are located

3.12. Connect with home workers

Home workers can be added to your system, and work the same as being in the office. They just need to plug their handset into their home broadband and it will work straight away.

3.13. Move your phone from place to place

When you need to move office in a hurry, or take you handset home then just plug it in to your broadband enabled network or router and work as normal.

3.14. Take calls on your mobile

Using a free piece of 3^rd party software you can use your mobile phone as an extension of your system, subject to minimum mobile phone system requirements. This means that staff at your office can pass calls to you without having to call the mobile number.

3.15. Call recording

For a small additional monthly fee we can record all incoming and outgoing calls for you, with the very highest call recording quality.

4. VoIP Set-up

The costs hereunder are per item and therefore should be multiplied by number of items required.

4.1. Once-off Set-up Fees

4.2. Monthly Charges

4.3. Call Cost

Call cost is per minute. Item 1 and 2 is for calls made from the client and items 3 and 4 is for calls made to the client

 * All prices may change without any notice, please contact us if you would like an official quote